Whatsapp service down

Incident Report for Xendit

Resolved

Whatsapp service has recovered.

We deeply apologise for any inconvenience caused by this incident.

Posted Oct 25, 2022 - 16:51 WIB

Identified

We noticed that Whatsapp service is completely down.

Impact to customers: CS unable to send WAG messages to customers. Customers will also not be able to send message to CS Whatsapp Business account.
Impacted products: All notification products relying on Whatsapp will not work.
Recommendation: Please reach out to Xendit via our Livechat or email us at help@xendit.co , incase of urgent issues.

We apologise for any inconvenience caused.

Posted Oct 25, 2022 - 14:30 WIB

This incident affected: xenInvoice.