Service Degradation for Avalara Tax Engine

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jun 10, 2021 - 08:43 PDT

Monitoring

We have reached out to Avalara and are monitoring the results.

Posted Jun 09, 2021 - 23:55 PDT

Investigating

A subset of customers using the Avalara Tax engine experienced degraded performance and were receiving tax errors between 9:54 PM and 10:39 PM PDT. We are proactively contacting Avalara support to investigate the issue.

Posted Jun 09, 2021 - 23:00 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations).