Live Chat
Incident Report for One.com
Resolved
The Live Chat issue has been resolved and the service is now back and available to all.
Posted Sep 03, 2021 - 08:51 CEST
Monitoring
The Live Chat issue should be resolved now. We are monitoring the situation for any more issues.

Next update no later than 10:00 [CET/EST].
Posted Sep 03, 2021 - 08:03 CEST
Identified
Our Engineering team has identified the Live Chat issue and steps are being taken to resolve it. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help center page or through the link: https://help.one.com/hc/en-us/requests/new

Next update no later than 08:00 [CET/EST].
Posted Sep 03, 2021 - 06:53 CEST
Update
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link: https://help.one.com/hc/en-us/requests/new

Next update no later than 06:50 [CET/EST].
Posted Sep 03, 2021 - 05:48 CEST
Update
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link: https://help.one.com/hc/en-us/requests/new

Next update no later than 05:50 [CET/EST].
Posted Sep 03, 2021 - 04:54 CEST
Update
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link: https://help.one.com/hc/en-us/requests/new

Next update no later than 04:50 [CET/EST].
Posted Sep 03, 2021 - 03:53 CEST
Update
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link: https://help.one.com/hc/en-us/requests/new

Next update no later than 03:50 [CET/EST].
Posted Sep 03, 2021 - 02:49 CEST
Investigating
We are currently experiencing issues with our live chat option on our website.

Our Engineering team is doing all they can to get the issue resolve as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link: https://help.one.com/hc/en-us/requests/new

We will keep you updated on the progress and resolution of this issue, first update will be no later than 02:50 [CET/EST].
Posted Sep 03, 2021 - 01:53 CEST