Email Delivery issues
Incident Report for BHN REWARDS
Resolved
This incident has been resolved.
Posted Sep 07, 2021 - 15:20 EDT
Monitoring
The email deliverability issues have been resolved. We are monitoring the email deliveries.
Posted Sep 07, 2021 - 11:22 EDT
Investigating
We are currently experiencing email delivery outages. Delivery of all emails from the system is impacted because of this outage. This affects the reward deliveries and operational emails such as order confirmation emails and one-time password emails. We are working with our email provider to restore the email service as soon as possible. We will be posting an update once we have an update from our email provider.

You will still be able to place orders in the system either via the UI or via API. Reward emails will be held and will go out automatically once the issue is resolved.

Thank you for your patience.
Posted Sep 07, 2021 - 10:24 EDT
This incident affected: BHN Rewards Production (BHN Rewards Application - app.rybbon.net).