Email delivery issue

Incident Report for BHN REWARDS

Resolved

This incident has been resolved.

Posted Oct 29, 2021 - 01:03 EDT

Monitoring

Our email service provider has confirmed that the issue has been resolved. Emails in the backlog are getting cleared. We expect all emails to be delivered in the next few hours.

Posted Oct 28, 2021 - 18:48 EDT

Identified

Our email service provider is experiencing email delivery issues at this moment. Emails sent from Rybbon platform are currently being queued at the email service provider. We are monitoring the situation closely with our provider, and is expecting to have a resolution soon. We will post an update once the issue is resolved.

Posted Oct 28, 2021 - 14:19 EDT

This incident affected: BHN Rewards Production (BHN Rewards Application - app.rybbon.net).