We have applied changes in an effort to minimize and ultimately eliminate the application disconnects that users have been experiencing. Since the changes have been applied we have not yet seen further disconnections, however due to the inconsistent behaviour we continue to closely monitor and assess the situation.
This incident is still under investigation and further actions may be required to bring it to resolution.
Posted May 10, 2022 - 11:27 PDT
Investigating
We are continuing to investigate network connection drops. At random intervals, we are seeing network devices attempting to failover, at which time connections can be dropped. We have made changes in an effort to minimize the incident and are actively working through system logs while we continue to work to bring the incident to resolution.
Posted May 10, 2022 - 10:27 PDT
Monitoring
Our team is continuing to monitor for network disruptions that may impact access to Atrieve.
Posted May 09, 2022 - 17:14 PDT
Investigating
We are currently investigating possible network interruptions by our upstream providers that may be impacting access to hosted Atrieve. Be advised you may experience timeouts or be required to log back into Atrieve until this is resolved.
Our team is actively investigating to mitigate the incident as quickly as possible.