The incident has now been resolved, and delivery of alerts in Production has returned to normal.
Posted Sep 28, 2021 - 12:03 BST
Monitoring
Our engineers have deployed a fix, and we are no longer seeing delays in the processing or delivery of webhook notifications.
We are continuing to monitor to ensure the issue is resolved.
The next update will be provided no later than 12.00pm BST.
Posted Sep 28, 2021 - 11:40 BST
Identified
We believe we have identified the issue, and the delay is reducing. Our teams are continuing to investigate and explore potential fixes to the issue.
The next update will be posted no later than 12:00pm BST
Posted Sep 28, 2021 - 11:33 BST
Update
The team are still investigating the underlying cause of this issue and are currently testing a potential fix for the issue.
The next update will be posted no later than 11.30 BST
Posted Sep 28, 2021 - 10:58 BST
Investigating
We are currently investigating an issue causing rules and alerts from Codat's API to be delayed in Production. Our engineering team is investigating, and a next update will be provided by 11am BST.
Posted Sep 28, 2021 - 10:43 BST
This incident affected: Products (Webhooks & Alerts).