Performance degradation causing delays in Real Time Sync for Zuora 360.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jun 24, 2022 - 16:44 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 23, 2022 - 15:11 PDT

Monitoring

Whilst we have mitigated the impact and restored it to normal service level, we will continue to monitor for any further issues.

Posted Jun 22, 2022 - 22:35 PDT

Update

We are continuing to investigate this issue.

Posted Jun 22, 2022 - 06:56 PDT

Investigating

We're observing delays in Real Time Sync for Zuora 360 for ZID-NA2-PROD-23 in NA2 production environment and are investigating this with the highest priority

Posted Jun 21, 2022 - 17:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 21, 2022 - 15:32 PDT

Investigating

A subset of tenants with Zuora IDs ZID-NA2-PROD-23, ZID-NA2-PROD-45 in NA2 production environment, and ZID-EU1-PROD-1 in EU1 production environment are experiencing delays in Real Time Sync for Zuora 360.
Our Engineers are actively working on a fix with the highest priority.

Posted Jun 21, 2022 - 15:21 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations) and AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).