Genetec SSO Service unavailable issue

Incident Report for Genetec Cloud Products

Resolved

We are observing signs of recovery. More information from Microsoft will be provided here : https://status.azure.com/en-us/status

Posted Dec 15, 2021 - 21:34 EST

Update

Microsoft has acknowledged the issue "Azure Active Directory - experience authentication issues when attempting to access Azure, Dynamics 365, and/or Microsoft 365."

Posted Dec 15, 2021 - 21:30 EST

Identified

The issue has been identified and is caused by an outage of Microsoft Azure AD. We are monitoring the situation until Microsoft resolves the issue.

Posted Dec 15, 2021 - 21:23 EST

Investigating

Engineers are currently investigating an intermittent issue surrounding Genetec SSO login with Azure AD and Genetec Accounts. More information will be provided as it becomes available.

Posted Dec 15, 2021 - 20:42 EST

This incident affected: Login (Production).