PIM intermittent issue

Incident Report for Akeneo

Resolved

The incident has been resolved.

Posted Dec 16, 2022 - 00:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Thanks for your patience

Posted Dec 15, 2022 - 22:26 CET

Identified

We have identified the issue and it appears that 4% of our production is currently impacted.
We are working on a resolution and will provide updates as soon as possible.

Posted Dec 15, 2022 - 12:59 CET

Investigating

We are currently experiencing intermittent issues.
Some users may experience slow loading times or difficulty accessing certain pages, API or Search Grid.
Our team is aware of the issue and is working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue.
Impacted region:
- Australia
- Asia
- Europe

Posted Dec 15, 2022 - 10:27 CET

This incident affected: Serenity.