AWS - Asia Pacific (Tokyo): INC0106687
Incident
Report for Snowflake
Resolved
Current status: Our investigation determined that this issue was transient in nature and impacted a localized subset of internal users.
Customer experience: There were no customer impacts as the detected issue was only to an internal Snowflake Service not utilized by customers.
Incident start time: 19:55 UTC April 17, 2024
Incident end time: 21:46 UTC April 17, 2024
Preliminary root cause: Snowflake Engineering investigated a spike in telemetry data that was initially suspected to be affecting customers in the specified regions using Streamlit. Upon thorough investigation, the issue was found to be with an internal account that produced errors that elevated awareness. We have confirmed that there were no customer impacts resulting from this issue.
Customer experience: There were no customer impacts as the detected issue was only to an internal Snowflake Service not utilized by customers.
Incident start time: 19:55 UTC April 17, 2024
Incident end time: 21:46 UTC April 17, 2024
Preliminary root cause: Snowflake Engineering investigated a spike in telemetry data that was initially suspected to be affecting customers in the specified regions using Streamlit. Upon thorough investigation, the issue was found to be with an internal account that produced errors that elevated awareness. We have confirmed that there were no customer impacts resulting from this issue.
Monitoring
Current status: Our investigation determined that this issue was transient in nature and impacted a localized subset of users.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Streamlit.
Incident start time: 19:55 UTC April 17, 2024
Incident end time: 21:46 UTC April 17, 2024
Preliminary root cause: The preliminary investigation points to a potential issue with failed web socket connections, that resulted in the service becoming temporarily unhealthy.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Streamlit.
Incident start time: 19:55 UTC April 17, 2024
Incident end time: 21:46 UTC April 17, 2024
Preliminary root cause: The preliminary investigation points to a potential issue with failed web socket connections, that resulted in the service becoming temporarily unhealthy.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Streamlit.
Incident start time: 19:55 UTC April 17, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Streamlit.
Incident start time: 19:55 UTC April 17, 2024
This incident affected: AWS - Asia Pacific (Tokyo) (Snowsight).