ppp.risklens.com and v3.risklens.com have been restored. DNS propagation may take 10 minutes for the changes to resolve. We will continue to monitor the situation.
The issue has been escalated to our cloud provider to assist in resolving the issue. Our WAF is not reflecting the certificate properly and this is the last issue to be resolved.
Posted Mar 02, 2022 - 22:23 PST
Update
Certificates are being installed and service will be restored shortly.
Posted Mar 02, 2022 - 18:04 PST
Update
The certificate issue should be resolved within the next 30 minutes.
Posted Mar 02, 2022 - 17:07 PST
Identified
We have identified an issue in our production environment with a certificate configuration that is causing the RiskLens Platform to be unavailable. We are actively working the issue and will post here once an ETA for resolution is available.
Posted Mar 02, 2022 - 16:31 PST
This incident affected: RiskLens 3 (RiskLens Platform, RiskLens API).