A fix has been implemented and we are monitoring the results.
Posted Mar 10, 2022 - 00:12 UTC
Identified
Lifesize Engineers are continuing to work closely with our vendors and restore services as soon as possible. Some inbound calls are continuing to be intermittently degraded.
Posted Mar 09, 2022 - 23:38 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2022 - 22:50 UTC
Update
We are seeing a number of components return to full operation, however, we continue to monitor those that are in a degraded state.
Posted Mar 09, 2022 - 22:28 UTC
Update
Our vendor has identified and made several changes in order to improve functionality. We continue to work closely with them to fully restore all components to operational.
Posted Mar 09, 2022 - 21:24 UTC
Identified
This issue has been identified with our vendor and we are working towards a resolution.
Posted Mar 09, 2022 - 21:05 UTC
Investigating
We are currently investigating this issue.
Posted Mar 09, 2022 - 20:57 UTC
This incident affected: CxEngage - North America Region (Voice Services, Reporting, Messaging Services).