Elevated 5xx Events API error rates, increased latency, and data delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Nov 19, 2020 - 15:13 EST

Monitoring

Data loading has caught up and the API is responding normally. We will continue to monitor to ensure the system is stable.

Posted Nov 19, 2020 - 14:47 EST

Investigating

We are experiencing an elevated level of API and UI errors, latency, and data delays for the Events API for some SparkPost and SparkPost Enterprise customers (NOT including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Posted Nov 19, 2020 - 14:16 EST

This incident affected: Events API (Events API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).