Videos are failing to load in course player and video library is returning 500 error

Incident Report for Thinkific

Resolved

Videos should now have been loading in the course player and be accessible in the video library for some time. We continue to monitor this issue very closely but everything is now operational

Posted Jul 20, 2022 - 17:17 PDT

Monitoring

Videos should now be loading in the course player and be accessible in the video library. We continue to monitor this issue very closely.

Posted Jul 20, 2022 - 09:32 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 20, 2022 - 08:52 PDT

Investigating

We are currently investigating this issue where videos are failing to load and play in the course player as well as the video library displaying 500 error when trying to edit a video.

Posted Jul 20, 2022 - 07:47 PDT

This incident affected: Thinkific Application.