Identified - The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions.
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
Investigating - Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal.
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Lightspeed Retail (X-Series)
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.14.0 Jul 15, 2025 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Tuesday, July 15 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Product pricing loads more quickly when managing large product lists in the Back Office or integrations.
- Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
RESOLVED
- Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level.
- Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention.
- Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 08, 2025 - 23:27 EDT
Update Time: Tuesday, July 15 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
IMPROVED
- Product pricing loads more quickly when managing large product lists in the Back Office or integrations.
- Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
RESOLVED
- Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level.
- Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention.
- Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jul 08, 2025 - 23:27 EDT