Issue with card payments

Incident Report for Monese Status

Resolved

We can confirm the issue has been fixed. We apologise for any inconvenience.

Posted Mar 25, 2022 - 14:25 GMT

Monitoring

We’ve implemented a fix and card payments should be processed without interruption. We’re monitoring the results.

Posted Mar 24, 2022 - 21:31 GMT

Identified

We've identified the issue and we're working on a fix.

Posted Mar 24, 2022 - 21:16 GMT

Investigating

One of our service partners has reported an issue affecting the card payments. We're working to identify the cause and resolve this quickly. We'll update here once we have further information.

Posted Mar 24, 2022 - 19:57 GMT

This incident affected: Card payments.