Support case button not working
Incident Report for Cisco
Resolved
This Incident is being downgraded to an internal support ticket for full resolution.
Posted Feb 27, 2023 - 11:42 CST
Update
We are continuing to investigate the minor service impact.
Customers are unable to open support cases from within their accounts.
You can still reach Support via the Help Zone: https://help.kennasecurity.com
Posted Feb 27, 2023 - 08:29 CST
Update
Customers are unable to open support cases from their accounts.
We are investigating an issue with our 3rd party support vendor integration.
You may reach Support directly via https://help.kennasecurity.com/hc/en-us/requests/new
Posted Feb 27, 2023 - 06:12 CST
Investigating
Customers are unable to open support cases from their accounts. We are investigating.
You may reach Support via https://help.kennasecurity.com/hc/en-us/requests/new
Posted Feb 27, 2023 - 05:10 CST
This incident affected: US - 1 (Kenna UI), EU (Kenna UI), US - 2 (Kenna UI), KP - 1 (Kenna UI), KP - 2 (Kenna UI), KP - 4 (Kenna UI), KP - 5 (Kenna UI), US - 3 (Kenna UI), L - 1 (Kenna UI), USS - 1 (Kenna UI), EUS - 1 (Kenna UI), IN - 1 (Kenna UI), UST - 1 (Kenna UI), EUT - 1 (Kenna UI), and CA - 1 (Kenna UI).
← Current Status Powered by Atlassian Statuspage