Degraded Performance - Sao Paulo PoP
Incident Report for StackPath
Resolved
This incident has been resolved.
Posted Sep 08, 2021 - 20:29 UTC
Monitoring
Our network engineering team has identified a known bug affecting the switch. This bug is addressed in a newer version of firmware and we’ve executed an emergency upgrade on this device now as part of the recovery process. We are monitoring the results closely at this time.
Posted Sep 08, 2021 - 19:57 UTC
Investigating
A network switch in Sao Paolo has failed resulting in reduced capacity in the POP. Customers in the Brazil region may experience slow and/or aborted requests. Engineers are working to recover the switch now. ETA is 30 minutes
Posted Sep 08, 2021 - 19:21 UTC
This incident affected: South America (SP - São Paulo, Brazil).
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