Elevated Support Errors
Incident Report for Balena.io
Postmortem

A configuration file was cached by our CDN for several hours causing customer’s dashboard to try and load the balena chat interface with invalid/old information. We will be working towards implementing cache busting on such files to avoid this in the future.

Posted Oct 21, 2021 - 00:14 UTC

Resolved
This incident has been resolved.
Posted Oct 21, 2021 - 00:08 UTC
Investigating
We are currently investigating an issue impacting accounts on our Prototype plans. Users on this plan are asked to send their support requests via email to support@balena.io if support is needed.
Posted Oct 20, 2021 - 22:39 UTC
This incident affected: Support (Balena Chat).