Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
Some Ecwid (E-Series) storefronts and store components are temporarily unavailable
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.
Identified
We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.
Update
We are continuing to investigate the issue. We sincerely apologise for the long outage.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.
Thank you for your patience. If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Thank you for your patience. If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
Update
We are continuing to investigate this issue.
Investigating
Some Ecwid storefronts and store components (tabs) are not loading.
We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue.
We apologize for this downtime. We’ll post the next update here in 15 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue.
We apologize for this downtime. We’ll post the next update here in 15 minutes.
If you have any questions, please, contact us at ec.support@lightspeedhq.com.
This incident affected: Storefront, Admin, and API.
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