After a period of monitoring, this issue is now resolved. All components of the application continue to function as expected without delays in content.
We apologize for any inconvenience and we thank you for your patience.
Posted Feb 10, 2021 - 21:15 UTC
Monitoring
The application continues to function as expected. We will continue to monitor closely.
We apologize for any inconvenience caused and thank you for your patience.
Posted Feb 09, 2021 - 17:12 UTC
Update
Our engineering team has finished processing the backlog of yesterday's content.
We will continue to monitor the application and we apologize for any inconvenience caused.
Posted Feb 09, 2021 - 12:52 UTC
Update
Our engineering team is making progress with processing content.
Searches are now returning the latest results. We continue to process the backlog of yesterday's content which, is expected to take several more hours.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 09, 2021 - 10:19 UTC
Update
Our engineering team is continuing to make progress with processing content backlog.
We will continue to monitor and keep you updated on their progress.
We apologize for any inconvenience caused and thank you for your patience.
Posted Feb 09, 2021 - 06:08 UTC
Update
Our engineering team has located and corrected the issue. We are now processing the content backlog and all components are operating normally. We will monitor the application closely.
We apologize for any inconvenience and we thank you for your patience.
Posted Feb 09, 2021 - 02:54 UTC
Update
Our engineering teams continue to make good progress towards restoring our services. However, users may continue to experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 09, 2021 - 02:13 UTC
Update
Our engineering teams continue to make good progress towards restoring our services. However, users may continue to experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 09, 2021 - 01:03 UTC
Update
Our engineering teams continue to make progress towards restoring our services. However, users may continue to experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 09, 2021 - 00:04 UTC
Update
Our engineering teams continue to make progress towards restoring our services. However, users may continue to experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 08, 2021 - 23:01 UTC
Update
Our engineering teams are continuing to make progress towards restoring our services. However, users may continue to experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to provide updates accordingly.
Posted Feb 08, 2021 - 22:00 UTC
Update
Our engineering teams continue to investigate the root cause of this issue. Users may experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to update accordingly.
Posted Feb 08, 2021 - 21:00 UTC
Update
Our engineering teams continue to investigate the root cause of this issue. Users may experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to update accordingly.
Posted Feb 08, 2021 - 20:01 UTC
Update
Our engineering teams continue to investigate the root cause of this issue. Users may experience degraded performance with content, including premium content, exports, newsletters, digest reports, tagging and sentiment changes.
We apologize for any inconvenience caused and will continue to update accordingly.
Posted Feb 08, 2021 - 19:00 UTC
Update
Our engineering teams continue to investigate this issue. Users may continue to experience degraded performance with content including premium content, exports, newsletters, digest reports, tagging, and sentiment changes.
We apologize for any inconvenience caused and will continue to update accordingly.
Posted Feb 08, 2021 - 18:03 UTC
Update
Engineering continues to investigate the root cause of this issue. Users may continue to experience delays or errors with content including premium content, exports, newsletters, digest reports, tagging, and sentiment changes.
We apologize for any inconvenience caused and will continue to update accordingly.
Posted Feb 08, 2021 - 17:02 UTC
Update
Engineering continues to investigate the root cause of this issue. Users may experience delays or errors with content including premium content, exports, newsletters, digest reports, tagging, and sentiment changes.
We apologize for any inconvenience caused and thank you for your patience.
Posted Feb 08, 2021 - 15:57 UTC
Investigating
We are currently experiencing an issue with loading some content, tagging and sentiment changes. Our engineering teams are currently investigating.
We apologize for any inconvenience caused and thank you for your patience.