User management affected for some customers across all products
Incident Report for Atlassian Access
Resolved
Between 17:19 UTC to 22:23 UTC, some customers experienced issues for user management systems. The root cause was a DNS issue that caused the service to not be able to connect to our database. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Posted Mar 04, 2021 - 22:29 UTC
Investigating
We are investigating an issue with user management systems that are impacting SOME Atlassian Access Cloud customers. We will provide more details within two hours.
Posted Mar 04, 2021 - 20:22 UTC
This incident affected: Domain Claims, SAML-based SSO, User Provisioning, and Account Management.
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