The conversion statistics are again up to date since Tuesday September 7th at 10pm (UTC+2). No data has been lost. We close this incident and thank you again for your patience and understanding.
Posted Sep 08, 2021 - 09:43 CEST
Update
We have started to recover data. The process should take between 15 and 20 hours. So we should be up to date tomorrow at 12pm (UTC+2)
Posted Sep 07, 2021 - 15:41 CEST
Update
After a test phase, we have detected a problem and are currently working on a solution. Once this problem is solved, we will be able to restart the indexing. We will then be able to give you an estimate of the resolution time.
Posted Sep 07, 2021 - 12:45 CEST
Update
Tests are still in progress. We will release an update once the patch is in production. We thank you in advance for your patience
Posted Sep 06, 2021 - 18:41 CEST
Identified
We are still working on this problem of generating sales statistics. A fix is being tested at this time. We will post a message to confirm when the statistics update is complete.
Posted Sep 06, 2021 - 16:06 CEST
Investigating
We are currently experiencing a delay in the indexing of conversion statistics. The backlog is being caught up. No data is lost.