Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness you experienced in the app this morning. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.
Posted Dec 15, 2020 - 05:50 EST
Identified
We've identified the cause of the slowness and are working on a resolution. We'll post another update when things are back to normal. Thanks again for your patience, folks.
Posted Dec 15, 2020 - 05:33 EST
Update
We're continuing to investigate the cause of the issues you're seeing in your Help Scout accounts this morning folks. We'll keep you informed as more information becomes available and apologies for the disruption to your mornings.
Posted Dec 15, 2020 - 05:09 EST
Investigating
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Dec 15, 2020 - 04:44 EST
This incident affected: Mailbox counts, folders, reports, search results.