Some QuickBooks Online Customers are not receiving login codes

Incident Report for QuickBooks

Resolved

This incident has been resolved.

Posted Nov 01, 2022 - 15:21 PDT

Monitoring

A fix has been implemented and we are monitoring this issue.

Posted Nov 01, 2022 - 14:19 PDT

Update

We are continuing to investigate this issue. We apologize for any inconvenience.

Posted Nov 01, 2022 - 12:47 PDT

Update

We are continuing to investigate this issue. We apologize for any inconvenience.

Posted Nov 01, 2022 - 10:47 PDT

Update

We are continuing to investigate this issue. We apologize for any inconvenience.

Posted Nov 01, 2022 - 09:36 PDT

Update

We are continuing to investigate this issue.

Posted Nov 01, 2022 - 09:03 PDT

Update

We are continuing to investigate this issue. We apologize for any inconvenience.

Posted Nov 01, 2022 - 08:51 PDT

Update

We are continuing to investigate this issue.

Posted Nov 01, 2022 - 08:29 PDT

Investigating

We are aware some customers are not receiving log in codes to their phone while signing into QuickBooks Online. Some customers are having success utilizing email for codes. We are actively working to resolve the issue. We apologize for any inconvenience.

Posted Nov 01, 2022 - 08:19 PDT

This incident affected: QuickBooks Online (United States, United Kingdom, Canada), QuickBooks Self-Employed (United States, United Kingdom, Canada), and QuickBooks Desktop (United States, United Kingdom, Canada).