We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
Posted Apr 27, 2021 - 18:31 UTC
Monitoring
Our Canadian provider has corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Apr 27, 2021 - 18:04 UTC
Identified
Our engineers have identified that the issue is caused by one of our Canadian providers and they are actively working towards a resolution. We will provide more updates as soon as they become available
Posted Apr 27, 2021 - 17:05 UTC
Investigating
Since, 10:00 AM EST One of our Canadian providers is currently experiencing a service interruption that is affecting our SIP Trunking, resulting in inbound call completion issues. The service provider is currently investigating the root cause of the issue. We will provide more updates as they become available. We apologize for any inconvenience and thank you for your understanding.