Elevated errors on VX checkout (US and EU regions)

Incident Report for Piano Software

Postmortem

RCA report for the incident is available at this link.

Posted 5 months ago. Dec 23, 2024 - 09:27 UTC

Resolved

The incident has been resolved.

Posted 5 months ago. Dec 12, 2024 - 14:20 UTC

Monitoring

Rollback for both regions has been completed. The team will continue to investigate the root cause.

Posted 5 months ago. Dec 12, 2024 - 09:48 UTC

Update

We are continuing to investigate this issue.

Posted 5 months ago. Dec 12, 2024 - 09:33 UTC

Investigating

Piano VX checkout is experiencing an incident where some users are not able to complete payments. The issue seems to be related to a recent release, which is being rolled back.

Posted 5 months ago. Dec 12, 2024 - 09:31 UTC

This incident affected: Payments (VX Checkout - US - buy.piano.io, VX Checkout - Europe - buy-eu.piano.io).