The previous issue impacting Mindbody Payment Processing has been resolved. Thank you for your patience while we worked to restore service to full functionality.
Posted Sep 30, 2022 - 13:05 PDT
Update
We have identified an issue with a third-party Payment provider Poynt impacting Mindbody Payment Processing Poynt device hardware. Mindbody Subscribers using Poynt payment processing hardware are currently receiving a network errors on the device and are unable to process credit card transactions. We are working with the third party payment processer Poynt to correct the issue as soon as possible. Thank you for your patience while Poynt works to restore services. Our next update will be at 2:00 PM PDT.
Posted Sep 30, 2022 - 11:59 PDT
Update
We have identified a payment processing vendor, Poynt, impacting Mindbody Payment Processing Poynt device hardware. Mindbody Subscribers using Poynt payment processing hardware are currently receiving a network error on the device and are unable to process credit card transactions through it. We are working with Poynt to correct the issue as soon as possible. Thank you for your patience while Poynt works to restore services. Our next update will be at 12:00PM PDT.
Posted Sep 30, 2022 - 10:48 PDT
Investigating
We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:15 AM PDT.
Posted Sep 30, 2022 - 10:36 PDT
This incident affected: Mindbody (Mindbody Payment Processing).