Delivery delay on inbound SMS towards US phone numbers in Wilmington, NC.
Incident Report for Plivo
Resolved
This incident has been resolved.
Posted Apr 28, 2021 - 23:33 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 28, 2021 - 19:36 UTC
Investigating
Dear Valued Customer,

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Wilmington, NC. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7750
Posted Apr 28, 2021 - 16:32 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).