Investigating - We are investigating an intermittent issue with services such as transfers within the Online & Mobile Banking platform. If you receive an error message, please wait 10-15 minutes and try again. We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue as soon as possible.
Apr 02, 2024 - 11:16 PDT
Online Services Operational
90 days ago
99.96 % uptime
Today
Online & Mobile Banking ? Operational
90 days ago
99.96 % uptime
Today
Alerts & Notifications Operational
Online Account Opening Operational
Mobile Deposit Operational
Bill Pay Operational
Money Movement ? Operational
Documents & Check Images Operational
Message Center ? Operational
Mortgage Account Portal Operational
Card Management (Card Activation, Travel Notifications, PIN changes) Operational
Credit Card Rewards Operational
Contact Center ? Operational
Phone Support ? Operational
Web Chat Operational
Card Services Operational
Activation Operational
Purchases & Transactions Operational
Orders & Reissues ? Operational
Credit Card Rewards ? Operational
California St. Branch Operational
California CoinStar Operational
California ATM Operational
Stonestown Branch Operational
Stonestown Branch Lobby Operational
Stonestown ATM Operational
Stonestown CoinStar Operational
Noe Valley Branch Operational
Noe Valley Branch ATM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 25, 2024
Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 PDT
Scheduled - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time. We apologize for any inconvenience.
Apr 23, 11:49 PDT
Apr 24, 2024
Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 11:39 PDT
Update - We are continuing to investigate this issue.
Apr 23, 11:24 PDT
Investigating - We are investigating an issue with Travel Notifications. It is currently unavailable. Please use the Message Center to provide us with the dates and location of your upcoming travel. Thank you for your patience while we work to resolve this issue.
Apr 23, 11:11 PDT
Apr 22, 2024
Resolved - Good news! Our telephone service has been restored. You can reach us via telephone again. Thank you for your patience.
Apr 22, 09:47 PDT
Update - Good news! Our telephone service has been restored. You can reach us via telephone again. Thank you for your patience.
Apr 22, 09:20 PDT
Investigating - Our telephone service is temporarily unavailable. If you need to contact us during this time, please click on the bubble "Let's Talk" at the bottom right hand corner of our website, to reach a Representative via our chat service. We apologize for any inconvenience this may cause. Our phone service provider is working to restore this service as soon as possible.
Apr 22, 08:23 PDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.