Possible ACH Funding Delay

Incident Report for CSG Forte

Resolved

This incident has been resolved.

Posted Mar 02, 2022 - 16:46 PST

Identified

We have identified that some of our merchants may have delayed funding due to isolated impact to select ODFIs. Today's funding is not impacted and the funding delay is related to transactions that originated today. Those impacted may have a 1 business day delay of funding. We sincerely appreciate your business and apologize for any inconvenience that this issue may cause. We are committed to providing you the highest of quality and reliability and continually strive to improve the service that we provide to you, our valued customer. For additional information please contact our Customer Support team at customerservice@forte.net.

Posted Mar 01, 2022 - 15:53 PST

This incident affected: Settlement and Funding (ACH Funding).