Active Issue Alert – Email services -000251374
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 14, 2021 - 08:19 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Email jobs are queuing - Please do NOT resubmit jobs at this time. Please continue to reference this page for updates.
Posted May 14, 2021 - 07:28 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Email jobs are queuing - Please do NOT resubmit jobs at this time. Please continue to reference this page for updates.
Posted May 14, 2021 - 06:39 EDT
Update
We are continuing to investigate this issue.
Posted May 14, 2021 - 06:34 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Email jobs are queuing - Please do NOT resubmit jobs at this time. Please continue to reference this page for updates.
Posted May 14, 2021 - 05:22 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 14, 2021 - 05:01 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 14, 2021 - 04:19 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®), Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®), and Email Services.