Our fix has been completed. If you or your users were impacted, please logout and back in to restore your Sharpen Q phone connection
Posted Apr 07, 2022 - 01:02 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 07, 2022 - 00:26 UTC
Update
We have validated our fix for an isolated test user and are working through iterating the fix for the remaining impacted users.
Posted Apr 06, 2022 - 23:45 UTC
Update
It has also been confirmed that this impacted a very minor portion of our user base. Though this is the case, we remain actively engaged until all users are restored.
Posted Apr 06, 2022 - 23:31 UTC
Update
We are continuing to work through our restoration process. We will restore service as soon as possible.
Posted Apr 06, 2022 - 23:27 UTC
Identified
We have identified a potential culprit and are working through restoration options.
Posted Apr 06, 2022 - 22:47 UTC
Update
Upon initial investigation it has been observed that this is impacting a sub-portion of Sharpen Q users. The percentage is not quantified, but some users are not impacted. We are continuing our investigation and will restore service as soon as possible.
Posted Apr 06, 2022 - 22:30 UTC
Investigating
We are aware of an issue which is impacting Sharpen Q Phone availability in our IZ0 isolation zone. We have all resources engaged and will restore service as soon as possible.
Posted Apr 06, 2022 - 22:14 UTC
This incident affected: Isolation Zone 0 (Sharpen Q).