Fuze Incident - Issue with Fuze Platform
Incident Report for Fuze
Resolved
We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 4851.
Posted Mar 18, 2021 - 13:29 EDT
Monitoring
We have identified the cause and taken action to resolve this issue. Services are returning to normal, we expect a full recovery shortly. We continue to monitor the situation for cascade effects, and we will continue to provide updates as we have them regarding our progress.
Thank you for your patience.
Posted Mar 18, 2021 - 12:37 EDT
Investigating
We are experiencing a service disruption on the Fuze platform.
This will impact some end-user services. Expected symptoms may include an interruption in chat, presence, and meeting services. Standard calling does not appear to be affected at this time.
We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Mar 18, 2021 - 12:28 EDT
This incident affected: Messaging Services - Europe (London, UK, Frankfurt, DE), Messaging Services - Asia/Pacific (Sydney, AU, Hong Kong, HK, Singapore, SG), Messaging Services - Latin America (São Paulo, BR), Messaging Services - Africa (Johannesburg, ZA), Messaging Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Fuze Meetings - Global (Ashburn, VA, Frankfurt, DE, San Jose, CA, Singapore, SG, Sydney, AU), FuzeCC Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), FuzeCC Services - Latin America (São Paulo, BR), FuzeCC Services - Europe (Frankfurt, DE, London, UK), FuzeCC Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), and FuzeCC Services - Africa (Johannesburg, ZA).