Additional validation testing has confirmed that all Inbound and Outbound call routing functionality has been restored throughout the application (In our IZ1-specific infrastructure that was seeing impact). Please reach out to the Care team if you're continuing to see impact for certain end-users.
Posted Apr 26, 2023 - 16:37 UTC
Identified
A service/sub-system contention issue was identified, and corrective actions were taken by our Dev Operations team to restore call routing functionality in the application. We're continuing to monitor the situation and perform additional validation tests.
Posted Apr 26, 2023 - 16:20 UTC
Investigating
We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Posted Apr 26, 2023 - 16:07 UTC
This incident affected: Isolation Zone 1 (Inbound Voice, Outbound Voice).