Issues with Loyalty-based Orders

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 14:24 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 02, 2023 - 13:54 EST

Investigating

We are investigation a disruption in loyalty processing. Users may be unable to log in or use points or rewards with placed orders. We will provide updates as they become available.

Posted Mar 02, 2023 - 13:35 EST

This incident affected: Ordering API, Serve, Mobile App Ordering, and Switchboard.