Updates on external servers had params that weren't mapped by our program, which led to this issue.
Resolution
We've manually mapped all the routes to ensure the feature will be working, and we'll be monitoring it from now on.
Action Plan
Posted 1 year ago. Mar 21, 2024 - 15:31 UTC
Resolved
The system instability on SMTPs with Gmail hosts has been fixed and the performance of the platform has been restored. As soon as the investigation process is over, we’ll share further details about the causes.
Posted 1 year ago. Mar 20, 2024 - 01:06 UTC
Update
Pipefy’s technical team is still investigating the causes of the SMTP configuration of Gmail degraded. A final diagnosis is still to be established. We will bring new updates in about 6 hours from now.
Posted 1 year ago. Mar 19, 2024 - 23:21 UTC
Update
We're continuing investigating to find the route cause of this issue.
Posted 1 year ago. Mar 19, 2024 - 22:23 UTC
Update
We're still investigating to find the route cause of this issue.
Posted 1 year ago. Mar 19, 2024 - 21:46 UTC
Update
We're remain investigating to find the route cause of this issue.
Posted 1 year ago. Mar 19, 2024 - 21:14 UTC
Update
We're still investigating the cause
Posted 1 year ago. Mar 19, 2024 - 20:40 UTC
Update
We are continuing to investigate this issue.
Posted 1 year ago. Mar 19, 2024 - 20:05 UTC
Investigating
Customers with a custom SMTP configured with Gmail are unable to send emails. We are analyzing to identify and correct the error as soon as possible