Inbound Email Issue

Incident Report for PayTrace

Resolved

PayTrace identified the issue impacting inbound emails. We are now able to receive emails to both support@PayTrace.com and developersupport@PayTrace.com. We appreciated your patience as we worked to resolve this issue.

Thanks,
The PayTrace Team

Posted Nov 10, 2020 - 11:44 PST

Investigating

We are currently investigating an issue of inbound emails that are sent to Support@PayTrace.com and Developersupport@PayTrace.com not being received. We have our IT Team looking into the issue and will update this page once we have more information.

In the meantime, please reach out to our support team at 888-806-6545 for immediate assistance.

Thanks,

The PayTrace Team

Posted Nov 10, 2020 - 10:25 PST

This incident affected: 5-Star Support.