Authentication issues with Azure Active Directory

Incident Report for DRACOON Cloud

Postmortem

The problems were permanently solved by a new software version.

Posted Sep 11, 2021 - 19:08 CEST

Resolved

We have narrowed down the root cause for the incident to a software update causing an error with the TLS handshake specifically for customers using Azure Active Directory. We have fully restored functionality and are working on a long-term solution.

Posted Mar 11, 2021 - 15:11 CET

Monitoring

We meanwhile have identified the root cause and have taken measures to reinstate authentication via Azure Active Directory.

Posted Mar 11, 2021 - 10:42 CET

Investigating

We are currently experiencing issues with login via OpenID and Azure Active Directory and are investigating the cause.

Posted Mar 11, 2021 - 08:55 CET

This incident affected: API (API (group 01)) and Authentication.