Degraded performance after maintenance mode

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Incident Report for Hotjar

Postmortem

On 14/07/2021 at 08:42 UTC we identified an issue with degraded performance and data ingestion after our extended maintenance window.

What happened? Between 8:42 UTC and 10:58 UTC, we were experiencing degraded performance on our tools as well as data ingestion.

Why did this issue occur? We had a scheduled maintenance period to perform a database migration, which needed to be extended. After it was finished our engineers detected a regression affecting the performance of the Hotjar app and data ingestion and reverted to the previous configuration.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Jul 14, 2021 - 14:24 UTC

Resolved

The issue has been resolved. Thank you so much for hanging in there with us while we worked on this!

Posted Jul 14, 2021 - 11:02 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working as expected again!

Posted Jul 14, 2021 - 10:09 UTC

Update

We've identified the issue with the degraded performance we're experiencing and our engineers are working to resolve it!

Posted Jul 14, 2021 - 09:19 UTC

Investigating

We're currently investigating an issue with degraded performance after maintenance mode. We're working to fix this ASAP and will post any updates to status.hotjar.com. Thank you so much for your patience!

Posted Jul 14, 2021 - 08:52 UTC