All Systems Operational
Exclaimer Cloud: Australia Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Canada Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Europe Operational
Mail Routing - Office 365 ? Operational
Mail Routing - G Suite ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Germany Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: UAE Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: UK Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: US Operational
Mail Routing - Office 365 ? Operational
Mail Routing - G Suite ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Portal ? Operational
Outlook Add-In ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 8, 2024
Failure to connect to Microsoft 365 during setup
Resolved - Service Status: Operational

The fix has been deployed and the service is operational. Engineers are continuing to monitor the service. A full root cause analysis will be shared after the investigation.

We appreciate your patience.
May 8, 09:29 UTC
Identified - Our engineering team have identified a fix for this issue and are working hard to deploy this change to the service.
May 8, 04:49 UTC
Investigating - We are receiving reports of connection issues when onboarding Exclaimer Cloud with the Microsoft 365 environment.
Our engineering team are actively looking into this issue and hopes to have this resolved quickly.

Users may experience a failure to connect to Microsoft when running the Setup Wizard within Exclaimer Cloud.

Please be aware that this should not impact currently configured subscriptions, and the imprinting of your emails will continue as normal.
We apologise for any inconvenience this may cause you and thank you for your patience.
May 7, 13:44 UTC
May 7, 2024
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024
Customers unable to provision tenant certificates during onboarding
Resolved - Engineers have confirmed that the previous service alert has been resolved. The maintenance window has completed and certificates have been successfully provisioning again.

The service is now back to full health and is working as normal.

Thank you for your patience.
Apr 28, 01:23 UTC
Update - We are continuing to monitor for any further issues.
Apr 27, 23:37 UTC
Monitoring - Our certificate provider Sectigo is currently carrying out scheduled maintenance. This means that until complete, they are unable to provision new certificates. This is expected to last until 01:00 UTC 28/04. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard. The status of this maintenance event can be viewed on the sectigo status page here: https://sectigo.status.io/pages/maintenance/5938a0dbef3e6af26b001921/66229e8ef5286d053643a58f

Once the maintenance window has cleared, Engineers will verify the status of certificate provisioning and update accordingly.
Apr 27, 23:36 UTC
Apr 27, 2024
Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

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