Cloud Services Experiencing Delays

Incident Report for Beyond Identity

Resolved

This incident has been resolved, and the authentication latency is back at normal latency.

Posted Aug 31, 2021 - 16:14 CDT

Monitoring

We have mitigated the issue, and our services are working normally. We will continue to monitor the situation.

Posted Aug 31, 2021 - 15:49 CDT

Identified

We're experiencing some delays in our cloud services caused by our vendor having issues with their infrastructure. The delays may cause longer than usual authentications or needing to retry authentication.

Posted Aug 31, 2021 - 14:49 CDT

This incident affected: Infrastructure, USA - Admin Console, USA - Authentication Service, USA - Enrollment Service, and USA - Migration Service.