Engineers have completed maintenance in Equinix SY4 successfully, and will closely monitor the status of the devices affected.
If you have any questions or run into any issues related to this maintenance, please reach out to our friendly Support team via the MySAU portal.
Posted Feb 04, 2021 - 02:07 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 04, 2021 - 00:00 AEDT
Scheduled
After confirming with our switching vendor, an alternative firmware upgrade path has been provided and tested so we are able to complete this maintenance.
During the times listed in this maintenance, engineers will be performing firmware upgrades to our core switching in the Equinix SY4 facility. During this window, services in this facility may be unavailable for up to 5 minutes. The purpose of this change is to bring the firmware of core switching devices forward to improve device stability and enable us to better deliver services in this location.
Customers utilising the Servers Australia Private Cloud or HADRaaS, will be migrated to secondary operational environments to minimise or eliminate the impact of this maintenance, and will be contacted directly, prior to work being carried out.
For any questions or concerns regarding this, feel free to contact our help desk by opening a case from the MySAU portal.
Posted Jan 28, 2021 - 12:22 AEDT
This scheduled maintenance affected: Regions (Sydney), Services (Network), and Data Centres (Equinix SY4).