IR27130 VCC: Real Time Dashboards timing out

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted 24 days ago. Apr 11, 2025 - 17:24 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted 24 days ago. Apr 10, 2025 - 20:19 BST

Identified

We have identified the problem with Dashboards. We are now progressing to recover service.

Posted 24 days ago. Apr 10, 2025 - 18:33 BST

Update

The incident management team continues to investigate the issue as a top priority.

Posted 24 days ago. Apr 10, 2025 - 18:16 BST

Investigating

We are currently aware of an ongoing issue affecting the Real Time Dashboards. Our Incident Management team is investigating the issue with priority.

Posted 25 days ago. Apr 10, 2025 - 17:18 BST

This incident affected: EMEA - London (VCC Platform Supervisor & Admin), EMEA - Frankfurt (VCC Platform Supervisor & Admin), NAM - Richmond (VCC Platform Supervisor & Admin), and NAM - Portland (VCC Platform Supervisor & Admin).