Facebook Bug: Error to create a new Ads in Facebook Ads Manager

Incident Report for Chatfuel

Resolved

This incident has been resolved.

Posted Dec 12, 2020 - 01:45 UTC

Update

Facebook update on this: "Most of the Ad Accounts should be working correctly now and we are actively looking at resolving some of the edge cases. Please stay tuned for updates!" https://developers.facebook.com/status/issues/844575146308726/

Posted Dec 10, 2020 - 12:16 UTC

Update

We are still waiting for a fix on Facebook side. https://developers.facebook.com/status/issues/844575146308726/

Posted Dec 09, 2020 - 12:32 UTC

Identified

The issue has been identified by Facebook team, and they're working on a fix. You can check the direct report here: https://developers.facebook.com/status/issues/844575146308726/

Posted Dec 04, 2020 - 13:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2020 - 12:33 UTC

Investigating

Facebook team is currently investigating an error message: "Invalid Page Welcome Message for Messenger Destination Ads: The Message Text (page_welcome_message) is invalid for ads with Messenger as destination. (#1815471)", when users try to create an Ads in FB Ads Manager. You can read the full report here: https://developers.facebook.com/support/bugs/402624624219689/ - We will keep you posted as soon as Facebook resolve the issue.

Posted Dec 03, 2020 - 15:43 UTC

This incident affected: Facebook APIs.