Zapier.com is returning 500 errors for users attempting to log in
Incident Report for Zapier
Resolved
Hi all,

The root cause of this issue has been found and resolved.

That said, there are still some website-performance issues on other pages as well. More on that can be found here:

https://status.zapier.com/incidents/7290sh09djw9

We're actively working on getting that up and running again asap—we appreciate your patience in getting this fixed.

All the best,
~ Zapier support
Posted Apr 06, 2022 - 05:32 PDT
Monitoring
TL;DR: The issue has been identified and mitigated. We're now monitoring this incident.

We experienced an issue where Zapier.com returned 500 errors for users attempting to log in. The message manifested in the following way while trying to log in:

This Edge Function has crashed.
Your connection is working correctly.
Vercel is working correctly.
500: INTERNAL_SERVER ERROR
Code: 'EDGE_FUNCTION_INVOCATION_FAILED`

We've identified an issue that was causing our sessions database to error and spike in CPU usage. We've now mitigated those impacts, and you should be able to log in and access Zapier.com as expected.

Please note that your Zaps continue to run and process as usual -- no impacts there.

We'll continue monitoring this issue and work to fully resolve this incident. We'll update this StatusPage as soon as we're able. If you have further questions, please reach out to our Support Team here: https://zapier.com/app/get-help
Posted Apr 05, 2022 - 17:36 PDT
Update
We're currently experiencing an issue where Zapier.com returns 500 errors for users attempting to log in. The message can manifest in the following way while attempting to log in:

This Edge Function has crashed.
Your connection is working correctly.
Vercel is working correctly.
500: INTERNAL_SERVER ERROR
Code: 'EDGE_FUNCTION_INVOCATION_FAILED`

We're currently investigating this issue and working on how to mitigate the impacts. Zaps are continuing to run as usual at this time.
Posted Apr 05, 2022 - 16:53 PDT
Investigating
We're currently experiencing an issue where Zapier.com returns 500 errors for users attempting to log in. You'll see this message when you attempt to create a new session.

We're currently investigating this issue and working on how to mitigate the impacts. Zaps are continuing to run as usual at this time.
Posted Apr 05, 2022 - 16:28 PDT
This incident affected: Website.