We have observed that the issue is resolved on our partner's end
Posted Dec 09, 2022 - 11:52 WIB
Update
We are continuing to investigate this issue.
Posted Dec 09, 2022 - 10:17 WIB
Investigating
We are seeing intermittent timeouts on EWALLET for creation of charge requests
- You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests. - First triggered at: 2022-12-09 10:10 WIB
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Posted Dec 09, 2022 - 10:17 WIB
This incident affected: Philippines - Payments (E-Wallets - GCash).