Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Billing Reporting Delays for a Subset of Invoiced Customers
      Incident Report for Twilio
      Resolved
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been resolved for all customers except for two that we will reach out to directly.
      Posted Oct 28, 2021 - 14:39 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
      Posted Oct 28, 2021 - 10:16 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
      Posted Oct 27, 2021 - 10:31 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
      Posted Oct 26, 2021 - 10:36 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
      Posted Oct 25, 2021 - 10:41 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
      Posted Oct 24, 2021 - 10:48 PDT
      Update
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
      Posted Oct 23, 2021 - 10:59 PDT
      Identified
      The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
      Posted Oct 22, 2021 - 10:55 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Oct 21, 2021 - 20:26 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Oct 20, 2021 - 20:26 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Oct 20, 2021 - 04:26 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Oct 19, 2021 - 20:12 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 4 hour or as soon as more information becomes available.
      Posted Oct 19, 2021 - 16:12 PDT
      Update
      We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Posted Oct 19, 2021 - 14:16 PDT
      Update
      We are investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Oct 19, 2021 - 13:18 PDT
      Investigating
      We've become aware of a potential issue with billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 19, 2021 - 12:21 PDT
      This incident affected: TWILIO PLATFORM (Billing).