The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been resolved for all customers except for two that we will reach out to directly.
Posted Oct 28, 2021 - 14:39 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Posted Oct 28, 2021 - 10:16 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Posted Oct 27, 2021 - 10:31 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Posted Oct 26, 2021 - 10:36 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Posted Oct 25, 2021 - 10:41 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Posted Oct 24, 2021 - 10:48 PDT
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Posted Oct 23, 2021 - 10:59 PDT
Identified
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Posted Oct 22, 2021 - 10:55 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Oct 21, 2021 - 20:26 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Oct 20, 2021 - 20:26 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Oct 20, 2021 - 04:26 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 19, 2021 - 20:12 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 4 hour or as soon as more information becomes available.
Posted Oct 19, 2021 - 16:12 PDT
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
Posted Oct 19, 2021 - 14:16 PDT
Update
We are investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 19, 2021 - 13:18 PDT
Investigating
We've become aware of a potential issue with billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 19, 2021 - 12:21 PDT
This incident affected: TWILIO PLATFORM (Billing).