Device Connectivity Issue
Incident Report for PDMS-SP
Resolved
System services have been restored.

If you are still experiencing issues connecting to our cloud service a manual device reboot is recommended.
Posted Dec 17, 2021 - 15:49 UTC
Update
We are not seeing a recover as quickly as expected and we will perform additional maintenance tonight.
Posted Dec 15, 2021 - 21:41 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 15, 2021 - 18:36 UTC
Update
AWS stated that they have resolved the underlying internet issue and our device connectivity has also been improving.
Posted Dec 15, 2021 - 16:38 UTC
Monitoring
Hi PDMS-SP Users,

We are experiencing device connectivity issue and it is related to AWS' internet connectivity: https://phd.aws.amazon.com/phd/home#/dashboard/open-issues?eventID=arn:aws:health:us-west-1::event/INTERNETCONNECTIVITY/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE_ZWZGZ_1639583545&eventTab=details. It appears the system is recovering now and we'll keep on paying close attention. We will keep you updated.

Team PDMS-SP
Posted Dec 15, 2021 - 16:16 UTC
This incident affected: Device Management Servers (Server 5, Server 7).